Ms. Pang from Shanghai needed to order high-quality garment labels. She is truly impressive; I have no idea how she found my contact details—specifically my private number, not my work line.
There is a saying that rings very true: if someone really wants to find you, they will find a way to get in touch.
Ms. Pang sent me three short messages outlining the specific technical requirements and dimensions for her garment neck labels (woven labels) and clothing care labels. The description sounded professional, but she hadn’t provided the actual design files.
During the pre-sales phase, I like to communicate with clients in great detail. First, I need to determine what kind of products they make and their brand style. This step cannot be skipped, especially for clients developing new clothing care labels designs. This is precisely why I am able to offer—and have clients accept—accurate, tailored recommendations.
Ms. Pang runs an affordable luxury streetwear brand and was looking to source high-quality labels, making her an ideal client for us. Initially, before we spoke, she envisioned using the traditional wooden shuttle loom process for the neck labels, and using shuttle-woven base fabric—subsequently printed upon—for Clothing size labels and clothing care labels.
My habit of confirming every single detail kicked in again. Ms. Pang was conscious of time and cost; she was worried our prices might be too high for her budget and wanted a quote before discussing things further.
Our prices certainly aren’t low, but they represent the maximum price point that clients are willing to accept. I reassured Ms. Pang that there are no exorbitant profit margins in our label industry.
I couldn’t give Ms. Pang an accurate quote right away; although she had provided detailed technical specifications and dimensions, she hadn’t supplied the actual design files. Labels made on wooden shuttle looms cannot achieve the same high density as those made on computerized looms. While computerized looms can handle up to 12 colors, shuttle looms are limited to a maximum of 4.
Without the design files, how could I confirm that the style she wanted was even achievable with shuttle loom technology? Sending a quote without that certainty would have been a half-hearted, perfunctory gesture—better not to do it at all.
Ms. Pang was moved by my sincerity. She spent two days finalizing the content for the care labels and sent the files to me immediately upon completion; I then calculated the clothing care labels price based on my experience and provided her with a quote.
I also mailed her some samples of our garment care labels. I actually felt a twinge of regret after sending the package; I had only sent the clothing care label samples I personally deemed suitable, whereas I should have included a wider variety of styles. To my surprise, Ms. Pang was delighted the moment she received them. We spent the morning finalizing the materials and production techniques, and I secured the order for the prototypes.
Ms. Pang found me only after carefully watching many of my videos. Throughout the process, she frequently praised my work logs, noting how authentic and heartfelt they were. Consequently, her main concern wasn’t the quality of the clothing care labels—she was confident in that from the start—but rather whether the price would fit her budget.
For clients who aren’t targeting the low-end market, Ruan Qiuyue Label Printing offers excellent value for money. Spend 3 yuan with us, and we will strive to deliver quality worth double that amount.
If you keep doing something—even a task you aren’t naturally good at—you will eventually become an expert; this applies to writing work logs just as much as it does to the work itself.
Work with a calm mind and diligent hands; focus on the task at hand, and everything else will fall into place in due time. Slowing down is, in a sense, a way of moving faster.
Once a client places an order for clothing care labels with Jiachen, they never feel the need to try their luck with another supplier.